‘NON FAULT’ True Blue Accident Management

Non Fault True Blue Accident Management.

Getting involved in an accident is rare thing that’s why most of us do not know how to manage the process effectively without any interruption to our daily schedule. At True Blue we help many people like you by getting them back onto the road promptly. Our aim is to take all your worries and get you going about your daily business.
With our expertise we assure smoother customer experience and efficient services.

  1. Call us on 1300 85 95 54 immediately after the accident
    Provide us with all the information related to the accident especially the third party details such as the third party registration number of their vehicle, the insurance company and the policy number. Also your details or any witnesses involved.
  2. Speak to our Accident Management Specialists
    Supported by the information you will provide us our Specialists can figure out who is to bear the liability of the accident. Evidence play a major role, sometime taking photos of the incident could help a lot. In some situations we may need to conduct some enquirers to refine the incident. Our specialist are quite efficient sometime this only take only a few minutes.
  3. 24/7 Tow Trucks
    If your vehicle is not roadworthy we can help organise the tow truck straight away and have the vehicle safely towed away to our recommended repairer. You can then rest and be assured that your vehicle is in safe hands.
  4. Use only recommended repairers
    Using our recommended repairer ensures your repairs are completed with original genuine parts and paint. Our recommended repairers offer lifetime paint guarantee. We have build up a strong relationship with our repairers and can speak to them on your behalf if needed. When you are hiring a replacement vehicle from us we ask our recommended repairers to prioritise your work so that we can keep your rental costs to the minimum.
  5. Once Your Application is approved
    On getting satisfied with the fault element of the accident, we will then provide you with a replacement vehicle for the duration of the repairs on your car. Once your application is approved our delivery experts will then get in touch with you to organise the delivery venue and time with you. We can deliver to your home, work or the smash repairer.
  6. Credit Hire
    This process is commonly called ‘demur rage’ or Credit Hire. Replacement vehicle is provided to you on a credit basis and when your repairs are finished we recover all monies associated to this hire from the insurance company of the at fault party or at the at fault party itself
  7. Supervision on your repairs
    Our experts follow up on the repairs on your vehicle regularly. You can only use our vehicle for the duration of the repairs. We will keep you posted on the developments regularly.
  8. Collection of your vehicle
    On completion of repairs on your vehicle, we will get in touch to arrange a time for you to collect your vehicle and collect ours back. Be aware you cannot keep our vehicle longer than the repair time. There should be genuine reason for delay on repairs. You cannot keep our vehicle in case you have decided to conduct further work on your vehicle, which is unrelated to this accident.
  9. Claim Period
    After return of our rental vehicle we will then send the tax invoice to the at fault insurer on your behalf. We will inform you when we get reimbursed.
  10. Our amazing service does not just stop here we can also help in providing you with True Blue Bargain Hunting offers across the market. Let us point you in the right direction
    • With finding a Car dealer in case you are thinking of buying a new or old car. Do you want us to send you the comparative quotes for same or different cars? How hectic is it to roam from dealer to dealer to just get the quotes. Stop bothering we can do all the research for you and recommend the right option for you.
    • We can also help you in getting the quotes on your New Car lease and suggest you a few options. There are so many leasing companies out there. You might not know what you are missing on without help.
    • We can also help you in finding the True Blue Service center or mechanic for your car. Having a nice Mechanic is as important as having a nice car. Lets face it most of us do not know what is happening with our car when its getting serviced. There are thousands of parts that are running in your car, only a technically equipped mechanic knows how to keep all the parts of your cars happy. Let us help you suggest the right True Blue mechanic or service center in your locality.
    • Are you not happy the way you have been treated by your insurance company? Don’t worry we know how all the insurance companies in general are. We will help you in finding a True Blue Insurance company who will look after your interests, treat you nicely and reward you handsomely. There are some really nice insurance companies out there looking forward to hear from you.


Conditions apply*